A Career Guide by Merlion Global Aviation Academy
The aviation industry is a dream sector for many young professionals. It offers a fast-paced, exciting environment, global exposure, and a dynamic career path. Among the various roles available, Ground Staff and Fares & Ticketing professionals are two of the most crucial — and often underrated — pillars that ensure seamless air travel.
At Merlion Global Aviation Academy, we believe in empowering the next generation of aviation professionals with the skills, knowledge, and confidence needed to thrive. Here’s a closer look at these career paths and how you can start your journey with us..
Understanding the Role of Ground Staff
Ground Staff are the backbone of airport operations. They are responsible for everything that happens off the aircraft — from ticketing and check-in to boarding and assisting passengers with their needs.
Key Responsibilities:
- Managing passenger check-in and boarding processes
- Handling luggage and coordinating with baggage services
- Providing information about flights, services, and facilities
- Assisting passengers with special needs
- Ensuring compliance with security and safety regulations
- Handling complaints, emergencies, and service recovery
Skills Required:
- Excellent communication and interpersonal skills
- Problem-solving and multitasking abilities
- Patience, empathy, and a customer-first attitude
- Basic technical knowledge of airport systems
At Merlion, our Ground Staff Training Program focuses not just on technical skills but also on personality development, grooming, and handling real-world airport scenarios.
Why Choose Merlion Global Aviation Academy?
At Merlion, we don’t just train; we transform.
Our curriculum is designed by industry experts and is constantly updated to match global aviation standards. Here’s what makes us stand out:
- Experienced Trainers: Industry professionals with real-world experience
- Practical Training: Simulated airport and ticketing environments
- Personality Development: Communication skills, grooming, and interview preparation
- Placement Support: Strong industry connections for internships and job placements
- Global Certifications: Recognized by airlines and airports worldwide