Our Services
Our Services
Merlion
Diploma in Aviation Management
One Year comprehensive training program covering all aspects of airport ground handling for students who can then be deployed at
- Month 1: Grooming and Personal Development
- Month 2: Customer Services Soft Skills
- Month 3(A): Passenger Handling Modules
- Month 3(B): Airlines Ticketing & Reservation Modules
- Month 3(C): Airlines System Training (Altea CM Amadeus )
- Month 4: Baggage and Ramp Modules
- Month 5: Capstone Project Preparations and Evaluations
- Month 6: Inflight Catering Modules
- Month 7: Lounge and Hospitality Modules
- Month 8: Aviations Safety
- Month 9: Handling of Irregular Operations and Disruptions
- Month 10: Final Project Presentation and Evaluation
- Month 11: Interview Preparations for Recruitment and Internship
Placements
Merlion
Certificate in Introduction to Aviation Industry (3 months Course)
The aim of a 3-month certificate program in introduction to aviation is to provide individuals with foundational knowledge and skills related to the aviation industry. This program typically covers key topics such as aviation safety, basic flight principles, aircraft systems, and regulations governing air travel. It’s designed for beginners who wish to explore career in aviation or enhance their existing knowledge. Such a program serves as an entry point for students considering more advanced aviation training or certifications.
Month 1
- Course Introduction & Overview
- Passenger Handling & Customer Service
- Ramp Operations & Aircraft Handling
- Safety , Security and Regulatory Compliance
Month 2
- Airport Emergency Procedures
- Airport Operations
- Cargo and Freight Handling
- Aircraft Turnaround & On-time Performance
Month 3
- Customer Service & Passenger Experience
- Review of Ground Operation Concepts
- Review of Ramp Operations
- Case Studies on Effective Ground Handling Operations
- Final Assessments
Merlion
Certificate in Customer Service Management (3 months Course)
This program aims to produce well-rounded professionals who can contribute to a high standard of customer service ultimately enhancing passenger satisfaction and supporting the overall success of the organization. Customer service courses are relevant to various industries, including telecom, travel and hospitality, transportation and logistics, and finance, insurance, and banking. These sectors often prioritize strong customer service to enhance client satisfaction and loyalty.
Month 1 : Introduction to Aviation Industry & Airport Ground Operations
- Course Introduction & Overview
- Passenger Handling & Customer Service
- Ramp Operations & Aircraft Handling
- Safety, Security and Regulatory Compliance
Month 2:
- Cultural Sensitivity and Diversity
- Verbal vs Non-Verbal communication
- Managing Stress and Time
- Service Excellence and Professionalism
Month 3:
- Building Customer Relationships
- Role of Technology in modern Customer Service
- Ethics and Integrity in Customer Service
- Final Project Presentation and Course Wrap Up
Merlion
Certificate in Introduction to Hospitality & Tourism (3 Months)
This program provides foundational knowledge and skills essential for a career in the hospitality and tourism industry. Over the course of three months, participants will explore key topics such as customer service, hotel operations, travel management, and tourism trends. The program is designed to equip learners with practical insights into hospitality practices, focusing on communication, cultural awareness, and the operational aspects of the industry. Ideal for beginners, this certificate serves as a stepping stone for those seeking entry-level positions or further education in hospitality and tourism management.
Month 1 : Foundation of Hospitality & Tourism Management
- Overview of the Hospitality & Tourism
- Hospitality and Tourism Management
- Customer Service Excellence
- Trends and Challenges in Hospitality & Tourism
Month 2 : Operational Aspects of Hospitality & Tourism Management
- Front Office Operations
- Housekeeping Operations
- Food & Beverages Service
- Travel & Travel Operations
Month 3 : Specialized Areas and Career Development
- Event Planning and Management
- Sustainable Tourism Practices
- Cultural Awareness
- Career Opportunities and Professional Development
- Final Assessments
Merlion
Certificate in Grooming and Personal Development (3 months Course)
This program is an investment in the participants’ future careers, enhancing their employability and preparing them for the dynamic anddemanding environment of the aviation industry.
By the end of the program, participants will have a better understanding of their personal strengths and areas for improvement..
Month 1 : Introduction to Grooming in Aviation, Hospitality & Tourism
- Importance of Grooming
- Grooming Techniques
- Personal Development in Grooming
- Professional Etiquette
- Communication Skills
- Building Confidence and Self-Esteem
- Time Management and Organization
- Social and Cultural Etiquette
- Professional Ethics and Conduct
- Career Planning and Goal Setting
- Stress Management and Work-Life Balance
- Final Assessment and Presentations